Fees and Cancellation Policy

Booking and Payment: To secure your appointment, all appointments must be paid in full at the time of booking. This helps streamline the process and ensures your reservation is confirmed.

1. Booking and Payment:
To secure your appointment, all appointments must be paid in full at the time of booking. This helps streamline the process and ensures your reservation is confirmed.

2. Cancellation Policy:
Cancellations made within 24 hours of the scheduled appointment will be subject to a cancellation fee equal to 100% of the session cost as these sessions cannot be rescheduled. No shows will also incur 100% of the session cost.

Cancellations made between 24 and 48 hours of the scheduled appointment will be subject to a cancellation fee equal to 50% of the session cost and clients will receive a refund for the remainder of the amount paid.

Cancellations made more than 48 hours from the scheduled appointment can receive a full refund (less processing fees of $5.00) of the original session fee or a credit note towards their next appointment.

3. Reschedule Policy:
Re-schedules made within 24 hours of the scheduled appointment will be subject to a reschedule fee equal to 50% of the session cost as it is difficult for us to fill these spots at the last minute.

4. Refund Policy:
All refunds will incur a processing fee of $5.00 AUD. This fee covers our administrative and processing fees associated with the original booking and subsequent cancellation.